We don't. Shipping is free worldwide on every order, with no minimum spend. The price you see on the product page is the price you pay at checkout.

We ship to over 40 countries across Europe, North America, Australia and most of Asia. If checkout accepts your address, we deliver there.

Thirty days from the day your parcel arrives. The item needs to be in its original condition and packaging. Start the process on our Request a Return page and we will email you the label.

If the product arrived faulty or we sent the wrong item, we cover it entirely. For a change of mind, the return postage is yours.

Within 5 working days of the parcel reaching us. It goes back to the card or wallet you paid with; your bank may take a few more days to show it.

Use the Track Order page with the number from your shipping confirmation email. Tracking usually goes live 24–48 hours after dispatch.

Almost never. International parcels often go quiet for several days while they clear customs or move between carriers. If there is no movement for ten days, email us and we will chase it.

If it has not shipped, yes — email us straight away with your order number. Once it is with the carrier we cannot recall it, but you can return it under the 30-day policy.

Tell us within a few hours of ordering and we will fix it before dispatch. After that the parcel usually comes back to us and we resend it at no cost to you.

Yes, and they ship together whenever possible. If a product is coming from a different warehouse you may get two parcels and two tracking numbers.

Most people notice looser muscles after the first few sessions. For lasting change, plan on fifteen minutes most days for three to four weeks.

Once a day is plenty for the traction and heat devices. Percussion massagers can be used twice a day on tired muscles. Start short and build up.

Our products are wellness devices, not medical equipment, and they are not intended to diagnose or treat any condition. If you are pregnant, have an implant, a recent injury or a diagnosed spinal condition, check with your doctor first.

One year from the delivery date. If it fails through normal use in that window, we replace it — no shipping cost to you.

It varies by product and is listed on each product page. Most of the massagers are rechargeable by USB-C; the heated devices run from the mains.

All major cards, Apple Pay, Google Pay, Shop Pay and PayPal. The full list is on our Payment Methods page.

Yes. Where your country supports it, Shop Pay lets you split the order into four interest-free payments. The option appears at checkout.

We never see it. Payment is handled by Shopify's PCI-compliant checkout over an encrypted connection, and card details are never stored on our servers.

Prices display in your local currency where supported, and you are charged that amount. Your bank may add its own conversion fee on some cards.