Privacy Policy
This Privacy Policy describes how Calmevix (“we”, “us”, “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase from calmevix.com (the “Site”) or otherwise communicate with us. For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information we collect directly from you includes: basic contact details such as your name, address, phone number and email; order information such as your billing address, shipping address, payment confirmation, email address and phone number; account information such as your username and password; and customer support information including anything you choose to include in messages you send us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage may include information about your device, browser or network connection, your IP address, and other information about how you interact with the Services. We may collect this information using cookies, pixels, tags and similar technologies.
Information we obtain from third parties. We may receive information about you from third parties, including vendors and service providers who may collect information on our behalf. This includes: companies who support our Site and Services, such as Shopify; payment processors, who collect payment information such as bank account or payment card details in order to process your payment; and shipping and fulfilment partners who handle delivery of your order.
We do not knowingly collect personal information from children.
How We Use Your Personal Information
Providing products and services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns or exchanges, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or text message, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal or malicious activity, and to keep the Services safe. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
Communicating with you. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services, including to remember your actions and preferences, to run analytics and better understand user interaction, and to advertise on other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not sell your personal information in exchange for money.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
Right to access, delete or correct. You may have the right to request access to the personal information we hold about you, to request that we delete it, and to correct inaccuracies.
Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of marketing. You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, or by contacting us.
Right to withdraw consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or order information, before providing a substantive response to the request.
Should you wish to appeal a decision we have made in respect of a request, you may contact us at the address below.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@calmevix.com.