Refund Policy
We want you to be satisfied with what you buy from Calmevix. If something is not right, this policy explains exactly what to do.
Returns
You have 30 days from the day your parcel is delivered to request a return.
To be eligible, your item must be in the same condition that you received it, unused or gently used, with all accessories, and in its original packaging. You will also need the order number or the receipt.
To start a return, visit our Request a Return page or email us at support@calmevix.com with your order number and a short description of the problem. If a product arrived damaged or faulty, please include a photograph — it usually means we can resolve it without a return at all.
If your return is accepted we will send you instructions on where and how to send your parcel. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
If the item arrived damaged, faulty, or we sent you the wrong product, we cover the return shipping in full and you are not out of pocket.
If you are returning an item because you changed your mind, the cost of return postage is yours.
Damages and Issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Items That Cannot Be Returned
For reasons of hygiene and safety, we cannot accept returns on the following unless they arrived faulty or are unopened and still sealed: topical creams, gels, sprays and patches; any item that comes into direct contact with the eyes, mouth or skin in a way that cannot be sanitised; and consumable accessories such as replacement pads.
We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, you will be refunded automatically to your original payment method within 5 working days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return and you still have not received the money, please contact us at support@calmevix.com.
Order Cancellations
If your order has not yet been dispatched, email us straight away with your order number and we will cancel it and refund you in full. Once the parcel is with the carrier we cannot recall it, but you can return it under the 30-day policy above.
Warranty
Our devices carry a one-year replacement warranty from the date of delivery. If a product fails through normal use within that period, we will replace it and cover the shipping. The warranty does not cover accidental damage, water damage where the product is not rated for it, or wear to consumable parts.
Contact
Questions about a return or refund: support@calmevix.com. We reply within one working day.